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VersaTrust has been serving the Texas area since 1997 , providing IT Support such as technical helpdesk support, computer support and consulting to small and medium-sized businesses.

IT Solutions and Services: How to Know What You Truly Need

Running a business successfully requires you to rely on IT solutions and services in various capacities. However, trying to evaluate all of the different options and determining what you actually need from a provider to run your business well can be a challenge. You know that you need IT services to help you navigate all the modern technology demands that companies face, so you need more than just a support line you can call when things break. You want access to proactive IT that will help you advance your business. At the same time, you know that you probably do not need everything that IT companies are trying to sell to you.

The necessary services that will benefit your business will likely differ from one company to the next. However, we will walk you through the essential core IT solutions you want to ensure that your business has the support it needs.

IT Solutions and Services To Incorporate at a Minimum

You will want to consider how the different IT services fit your business model. This will help you make the best decisions to support your business. However, you will likely want to begin by building a list of core services, including the following IT solutions.

Interested in learning more about what managed IT services can do for you? Explore 10 benefits your company can receive right now.

1. Help desk with remote support

Your company relies on a wealth of technology for daily operations. Not only do you have computers and all the relevant software and services, but you also have your scanners, printers, and phone systems. Therefore, you want IT services that include a help desk you can contact when needed for assistance with installing, setting up, and maintaining the technology.

2. Cybersecurity

Data has become a central component of running a business in today’s business world. You use it to make important decisions about the strategies and action plans you need to move forward. This data comes with a huge responsibility: your employees and clients depend on you to protect and secure it. Any IT package must include network IT security services and cybersecurity.

3. Backup and recovery

Even with cybersecurity best practices, the risk remains for data breaches or other means of data loss or damage. Businesses must take backups seriously. You do not want to neglect the importance of this step in protecting your data. If anything negatively impacts the data, your backup will provide what you need to keep the business moving forward.

Make sure that the IT solutions package you get includes offsite backups and that they are regularly tested. That way, you will not be caught unaware if you end up calling upon the backup.

4. Cloud solutions

Cloud solutions have rapidly become popular options for companies because of their benefits. Specifically, users experience flexibility and improved security through the cloud. They can access their data and workflows remotely, allowing them to continue moving forward even if something keeps them from getting into the office. Companies also appreciate the ability to create improved business budgets with cloud services.

Look for a quality cloud solutions provider offering Azure support plans so your business can also take advantage of all the cloud has to offer.

Experience the benefits of outsourced IT with VersaTrust to see what the cloud can do for you.

5. Business phone services

If you have VOIP or cloud phones, it’s often a safe bet will also want your IT provider to manage them. If something goes wrong with your IT services and software, you want to have one vendor who can help you manage software updates, and patching and integration with the rest of your systems, rather than having to coordinate between two or more because of a separate VOIP provider.

6. IT consulting

Technology continues to change rapidly with new capabilities and expectations emerging all the time. A consulting component to your IT services gives you strategic guidance that evaluates your needs and company direction with different capabilities and available options. The outcome is a long-term vision of what will most benefit your organization and how to implement it.

7. Training

Remember, that to employ technology successfully, you not only need to choose between the different options, but you also need to incorporate it into your workflow and then train your employees. Beyond training for purposes of adoption, cybersecurity awareness training is critical to keeping your network secure. Over 80% of successful ransomware attacks start at the employee level.

Getting IT Support Should Not be a Hassle

The right IT services will help your business excel. The key is knowing whether the provider is going to live up to the expectations. Be clear in articulating what you think you need. Listen to what they recommend – and ask questions if you’re not confident or comfortable with their recommendations.

Be sure to ask potential IT service providers specific questions like:

  1. What is your process for handling support requests?
  2. How long is the average ticket response time?
  3. How long is the average ticket resolution time?
  4. What level of support will you provide if we get hit with ransomware or a phishing attack?
  5. How are you securing our network?
  6. How do you secure your network to ensure that hackers can’t access us through you?
  7. Are offsite backups included? If so, how often are they tested?

Without well-supported IT, you can’t do business. Make sure you have the support you need.

Want better IT Services? Contact VersaTrust. We’ve been helping Fort Worth businesses feel good about their IT Service for over 25 years.

What To Do When Your Outsourced IT Provider Isn’t Pulling Their Weight

Businesses rely heavily on outsourced IT. A lack of responsive and reliable IT support can bring operations to a halt, cause significant and costly downtime, cost an organization its customers, and a whole host of additional disastrous consequences. You owe it to your business, and to its bottom line, to ensure you have the best IT support partner in place.

Should someone else manage your tech?

10 Benefits of Outsourced IT Services

What Are Some Indicators That Your Outsourced IT Support Is Not Performing?

If you’re reading this, chances are you probably know there is trouble in paradise between you and your IT provider. As frustrating as it may be, you’ve likely already come to the conclusion that moving from constant troubleshooting with your IT company to finding a new one is the way to go for your organization. If you are still on the fence, however, here are some clear indicators that it is time for your organization to move on and find a better outsourced IT provider.

It takes them too long to respond

When technology goes down, minutes matter. Is your IT company adhering to the turnaround times as outlined in your service level agreement? When there is a major issue, how quickly does your outsourced IT provider respond?

And how about the day-to-day inquiries – what is the average response time on those less urgent, but still important, requests? Is it routinely taking more than one day to get a response? If so, this is a red flag.

Your IT provider should be quick to acknowledge all requests, take the opportunity to seek further clarification where needed, and advise on anticipated time until a resolution will be reached.

Your cybersecurity is bare bones

Cybersecurity is not an afterthought; it is absolutely critical to protecting your organization, its people, and its customers. Questions to consider when determining whether the cybersecurity support being provided by your outsourced IT provider is up to par include:

  • Are they using basic anti-virus solutions or multilayered solutions?
  • What firewall protection measures do they have in place?
  • How are they able to detect unusual activity?
  • What is the escalation process in the event of such activity?
  • Have they recommended multifactor authentication?
  • What security are they using for their own company?
  • What kind of employee training are they recommending?

They are not keeping pace with your business growth

This is not an uncommon problem. Sometimes a growing enterprise has a supplier that, while they may have been a great fit at an earlier stage, just isn’t equipped to deal with heightened growth-driven requirements.

Business growth will be stymied if you don’t have the right suppliers with the right expertise and bandwidth to deliver at your current level. Not to mention, they should be equipped to give proper strategic business recommendations that align with this growth.

Their support is reactive, not proactive

Technology, when used right, can streamline, facilitate heightened collaboration, increase profitability through automation and provide rich data-driven insights.

Your IT company should be proactively looking for tech solutions to your business problems. If they are simply troubleshooting problems, they’re doing your organization a disservice.

A reputable provider of managed IT in Fort Worth will take the time to truly understand your business, then explain why they recommend different IT services and give you a range of options without pressure or manipulation. For your organization to truly realize the high-impact value of an MSP, they need to be more than just a repair service.

This is what proactive managed IT looks like.

The Solution to Subpar Outsourced IT Support

It is a bit of a process to switch outsourced IT support providers, but it is well worth the effort. There is the existing contractual obligation to address. There is also the matter of selecting a new outsourced IT support provider – one that will not bring the same deficiencies to the table.

We provide better outsourced IT to Fort Worth

Look for a company that is passionate about technology and their customers

You deserve best-in-class support services from a company that specializes in cybersecurity. A company that has been the leading IT outsourced provider in Fort Worth for 25 years. Contact us today to get started.

Cybersecurity Professionals Are Difficult To Find – Consider Outsourcing

With the labor market increasingly taxed by the Great Resignation, Outsourced IT services are increasingly in demand. Add in this decade’s rapid spike in cybersecurity woes, and it becomes an even more desperate picture. Hardest hit are small businesses whose profit margins are under pressure from inflation and that are struggling to hire and retain talent.

According to the 2020 Cybersecurity Workforce report, the IT industry is currently in need of 3 million qualified cybersecurity workers. 64% of the cybersecurity professionals surveyed say their organization is impacted by this cybersecurity skills shortage.

Until recently, most businesses have been able to skate by on bare-bones cybersecurity. Relying on a single software solution or firewall to keep them safe. Cybersecurity can no longer be an afterthought – even for micro-enterprises. If you deal with information, you’re dealing in gold – and it is absolutely critical to safeguard your organization, workforce and clients.

Consider what security measures you have in place, and then consider how rapidly an issue would be remediated by your team. If you don’t have a cybersecurity expert on staff, or haven’t consulted with one, chances are there are big gaps in your security. Outsourcing IT for cybersecurity doesn’t mean you have to replace your current IT staff. On the contrary: a provider can support and augment your team, so you have the best of both worlds.

Outsourcing allows small and large businesses to leverage economies of scale for their IT needs. A recent study from Computer Economics found that security was the fastest growing IT role being outsourced. It’s little surprise, as more companies recognize they can’t insource the right skills to address these varied and complex threats and keep their companies safe. That makes security a priority for outsourcing.

By choosing to leverage external resources, these companies can refocus on their core competencies and offload the external pressures created by an ever-changing IT threat landscape, increasing complexities presented by technology and the scarcity of IT employees who can navigate these challenges at a fair price.

There are several benefits to outsourcing IT, especially when it comes to improving your security.

Here are our top 5:

Expert Cybersecurity, Affordable IT Services

Outsourced IT security management calls for expertise in diverse skill areas, typically requiring multiple specialists. At the same time, there is a market-wide shortage of these skills. Hiring and retaining workers with the requisite skills to protect your company is expensive and uncertain. In contrast, you can access a team of such experts by outsourcing and pay flat fees with relative certainty that your IT team is going to be there, protecting you around the clock.

Focus on your core business

Outsourcing your IT even partially can free up critical resources to focus on the core of your business. Your existing IT team can manage infrastructure and all those “keeping the lights on” tasks or turn their attention to strategic initiatives to make your business more effective and competitive. For example, outsourcing your IT security allows your staff technicians to focus on high-impact projects that lead to the success and growth of your business.

Informed policy guidance

The IT threat landscape is always changing, and companies that don’t have a full, expert grasp of the extent of these security risks can’t adequately address them. Creating effective security policies takes in-depth experience that most IT generalists don’t possess. For instance, the IT staff in your company may not be able to accurately assess the effectiveness of your existing security policies or how well your company is keeping up with compliance requirements you’re required to follow.

Unbiased checks and balances

Your IT security is best outsourced, because it ensures some necessary degrees of separation between your company and your security checks and balances. Processes like security assessments and recommendations can become sensitive territory when managed internally. Outsourcing puts it in the hands of neutral parties who are fully vested in protecting your organization and can offer verification of that protection.

Comprehensive security coverage

Most companies focus on infrastructure security measures, like firewalls, anti-virus and spam filtering, but fail to address internal threats or physical security risks, like inappropriate data access or removal and employee security lapses. These actually represent a large risk to organizations. Employees removing confidential information on a USB key or a busy manager clicking on a phishing link can have catastrophic results. The nuances of these internal threats rely on trained security professionals. It’s not something you can have a regular IT person scout for with enough success to detect all the vulnerabilities.

With an outsourced IT provider, you can address security from all angles, covering your bases and providing safeguards and protections your internal IT staff often don’t have the experience, training and skills to implement and oversee. Given that 60% of small businesses suffering a serious cybersecurity incident go out of business within 6 months, outsourcing your IT security could be one of the most important decisions you make as a business owner.

The Outsourced IT Provider Fort Worth Trusts for Cybersecurity

We’ve provided outsourced IT services for companies throughout Fort Worth to improve their cybersecurity, get compliant with regulatory mandates and weather the storms of the 2020s. By partnering with VersaTrust, you get the benefits of a fully compliant IT and security team at the fraction of the cost of having an in-house IT team. At VersaTrust, we work with you to continually improve your IT and cybersecurity as your business grows.

Contact us today to find out how we can help your business grow!

Not All Outsourced IT Is Created Equal

Today, most successful companies hire an Outsourced IT team or Managed Services Provider (MSP) to make sure they are protected from the increasingly complex landscape of cyberthreats.

While it’s great to have tools and professionals working to protect your data, it’s important to know that not all providers are created equal. As technology becomes more deeply embedded into business and society in general, business owners and cybersecurity professionals are finding that not all security adequately protects information from cybercriminals who want to steal data, blackmail big corporations and take control of automated systems for malicious purposes. Now, more than ever, it’s important to not assume your security is up to date and adequately protecting your data.

Most employers know that keeping their company, its assets, data, and employees safe is crucial to running a successful business. In 2021 most, if not all, successful companies are making sure they are protected by hiring an IT team or an MSP (Managed Service Provider). While it’s great to have tools and professionals working to protect your data, it’s important to know that not all security is created equal. As technology becomes more deeply embedded into business and society in general, business owners and cybersecurity professionals are finding that not all security adequately protects information from cybercriminals who want to steal data, blackmail big corporations and take control of automated systems for malicious purposes. Now, more than ever, it’s important to not assume your security is up to date and adequately protecting your data. When looking to keep your data safe, we believe there are 3 key factors to consider as best practices.

Security Detection More Important Than Ever

Cybercriminals have become more sophisticated. Each year, highly organized, targeted attacks replace more ad hoc attempts, and it’s up to your security measures to quickly recognize the signs of an attack, understand what is being targeted and work on countermeasures to stop the attack. We can’t rely on being reactive any longer. That’s where next-generation security comes into play.

Next-Generation Defense

Next-generation security provides targeted defense measures that lead to the identification of more threats and, most importantly, faster detection rates. Next-generation security uses modern technologies such as AI, machine learning and behavioral analysis to detect new threats. This means that threats can be detected much earlier than previously thought. AI is constantly analyzing the behavior of an application, specifically looking for malicious behavior. If any part of the application is showing signs of being malicious, it is immediately shut down and monitored to determine if there were any suspicious attempts. We no longer have to wait to see if an application is behaving maliciously. With next-generation security, we can catch the behavior before it starts.

For instance, at VersaTrust, we know that next-generation solutions combine technologies, procedures and the right people working together to keep your data safe. We use next-generation security tools in connection with our highly trained and dedicated security team. We provider 24/7 monitoring with analysis and rapid response to potential threats and attacks.

Cybersecurity Training is Critical

Recent studies have shown that 43% of employees lack regular cybersecurity training and that 73% of companies have at least one critical misconfiguration that could expose critical data and systems and give hackers access to sensitive information. So, for all the money companies are putting into advanced security, a majority aren’t even taking full advantage of basic security tools available to them, like employee education and secure configuration.

Your Best Line of Defense Is Your Staff

We understand that employee training is the biggest factor in fighting phishing attempts and online scams. Often, unsuspecting employees are tricked into providing hackers access to sensitive company data. Hackers typically investigate an individual or organization before carrying out attacks such as spear phishing or business email compromise. With employees connected to the internet around the clock, businesses are more vulnerable than ever to attacks. We know that hackers are targeting employees, yet the majority of companies do not provide adequate cybersecurity training.

Regular and up-to-date training can help give employees the necessary tools to prevent attacks. If employees are equipped with the knowledge of the characteristics of cyberattacks, they are more likely to avoid the pitfalls. In addition to training, companies should also empower employees to use good judgment and have a security mindset.

Getting Secure IT Service

Outsourcing IT can give your company access to several digital solutions, but not all providers offer layered IT security to their clients. Many don’t even use appropriate IT security measures themselves, leaving you wide open to attack. In recent years, the incidents of attacks specifically on IT services and technology vendors has sharply risen as criminals realize a shocking truth: they can break through one network and access thousands of companies.

Secure Outsourced IT

When you work with VersaTrust, you are partnering with a CISSP, a Certified Information Systems Security Professional. This is important because it means we take every precaution possible to ensure your business is secure. Your managed security provider must have the knowledge and training necessary to create a fully secure environment. We provide employee training, ethical hacking modules and quarterly and biyearly phishing campaigns. We work to make sure your company’s security plan is offensive rather than defensive.

Questions to ask your IT services company

Before you start working with an MSP, or if you’ve been working with one for a while now, you should sit down with them to find out if they are providing solutions and tools that are up to date and keeping your company’s information safe. We’ve provided some questions you could ask:

  • What are your qualifications? Do you have any specific cybersecurity credentials, like a CISSP or Certified Ethical Hackers on staff?
  • What tools do you use internally to ensure your customer information is safe?
  • How recently have your IT security practices been updated?
  • How do you respond if something does happen?
  • How long does it take you to respond to a cyberattack?

Ultimately, your network security depends on the right technology stack and the use of best practices.

Outsourced IT with VersaTrust

We believe that all IT should be secure. It’s why we include next-generation security and training in our IT services bundles. With smart integration and savvy innovation, we harness the power of existing, proven and emerging technologies to provide streamlined, secure productivity platforms that work for your business. That’s the value we provide to our client base every day. No matter your business’ focus, our business IT service professionals will ensure that your information technology is secured from cyber threats and running at peak performance. We provide the services that help you leverage technology and make the most out of cutting-edge IT solutions. Make sure your information is secure and reduce IT headaches by partnering with VersaTrust today.

Do you trust your Outsourced IT provider to be there if you experience a cybersecurity attack? The longer attacks linger, the more time, money and reputation it can cost you.

Partner with a company that has your back.