logo

Award-Winning Dallas-Fort Worth IT Services.

Questions? Call (817) 859-7140

You are here: Learning Center / Blog / IT Services

VersaTrust Blog

VersaTrust has been serving the Texas area since 1997 , providing IT Support such as technical helpdesk support, computer support and consulting to small and medium-sized businesses.

How To Evaluate a Cloud Provider Security

When you’re searching for a cloud security provider, you need to think about more than just the 5 stars they received. While reviews and testimonials can be helpful when finding a partner to work with your business and are a good starting point, they can only tell you so much. Your organization should be considering how they handle their security, how they can assist with your compliance requirements, and whether or not they’re the right match for you.

Advantages of Working With a Cloud Security Service Provider

The cloud brings a number of benefits to the table, ranging from increased productivity to improved communication. By working with a cloud service provider who keeps security in mind, however, you can find a whole host of other upsides to the technology. Cloud service providers can:

  • Improve the reliability of your applications
  • Make it easier for your team to work in-office, remotely, or both
  • Offer a secure cloud environment with enhanced security features
  • Help your organization meet compliance requirements
  • Ensure you’re using the right services for your business’s needs, saving you from overspending
  • Make sure your applications are integrated properly
  • Be on call if something goes wrong
  • Monitor your cloud-based systems

Network Audit MOB

How Can You Evaluate a Cloud Service Provider?

There are plenty of cloud service providers out there – and they aren’t all the same. It’s important to know what to evaluate. Here are 3 questions to get you started.

Do They Take Cloud Security Seriously?

It is essential that you first evaluate a cloud service provider’s security. If they are not taking their cybersecurity methods seriously, they could cut corners when it comes to your business.

When comparing your options, you will want to determine:

  • Whether or not they’ve had any breaches, and how they responded to them
  • Any data loss incidents and the actions taken to rectify them
  • Their cybersecurity expertise, experience, and knowledge – including certifications
  • The security controls they deploy for themselves and for clients, like multifactor authentication (MFA) and real-time identity monitoring

How Does the Provider Handle Compliance?

Cybersecurity and compliance with government regulations is more important than ever; it’s a necessity for many businesses if they want to hold onto their insurance policies. Failing a compliance check could mean that insurance won’t pay out in the event of a breach.

So, when it comes to cloud service providers, they need to understand the compliance requirements of your industry. This is a good time to review their standards, frameworks, operations, audits, and processes. What are they doing to ensure compliance for their clients? You want a provider that is adhering to security regulations and industry guidelines.

What Support, Services, and Tools Do They Offer?

Cloud services can encompass a wide range of services and support options. It’s important to consider what your organization needs to help you evaluate providers.

Outsourced IT HVO promo

With your cloud needs and wants in mind, you can ask these questions:

  • Does the provider offer migration, cloud management, or both?
  • Do they offer proactive IT and cloud management?
  • Is help desk included?
  • Are there internal resources used to manage the cloud?
  • How are backups and data stored and handled?
  • Do they make assurances regarding uptime and performance?
  • How is billing handled for these services?
  • What is included in the service-level agreement?

Of course, your organization should pay special attention to the cloud service provider’s service level-agreement (SLA). This will outline exactly what the provider will handle for you, their security responsibilities, shared responsibilities, maintenance, support, and more. If you skip this step, you could be setting up the partnership for misunderstandings that lead to security and compliance issues.

Are They a Good Fit for You?

Not every cloud service provider out there is going to be a good fit for your business. Reviews and the questions above are a great start, but they’re not always going to give you a full picture. What works for the company next door may not always work for you. From customer service to initial interactions to cost, there’s a lot to take into account.

You’ll also want to consider your organization’s needs and wants when it comes to cloud services. A good provider will help you with an initial conversation by going over these and not trying to simply shoehorn you into any one solution. They’ll assess your current strategy and work with you to ensure application and infrastructure integration so there are no big hiccups in your day-to-day.

If it’s time to migrate to the cloud or change how you manage the technology, VersaTrust can help. With certified experts on hand, we’ll have a meeting with your organization to go over your current approach, needs, and challenges to help identify the best cloud services and solutions for you.

Start on Your Cloud Journey Today Get Started.

IT Solutions and Services: How to Know What You Truly Need

Running a business successfully requires you to rely on IT solutions and services in various capacities. However, trying to evaluate all of the different options and determining what you actually need from a provider to run your business well can be a challenge. You know that you need IT services to help you navigate all the modern technology demands that companies face, so you need more than just a support line you can call when things break. You want access to proactive IT that will help you advance your business. At the same time, you know that you probably do not need everything that IT companies are trying to sell to you.

The necessary services that will benefit your business will likely differ from one company to the next. However, we will walk you through the essential core IT solutions you want to ensure that your business has the support it needs.

IT Solutions and Services To Incorporate at a Minimum

You will want to consider how the different IT services fit your business model. This will help you make the best decisions to support your business. However, you will likely want to begin by building a list of core services, including the following IT solutions.

Interested in learning more about what managed IT services can do for you? Explore 10 benefits your company can receive right now.

1. Help desk with remote support

Your company relies on a wealth of technology for daily operations. Not only do you have computers and all the relevant software and services, but you also have your scanners, printers, and phone systems. Therefore, you want IT services that include a help desk you can contact when needed for assistance with installing, setting up, and maintaining the technology.

2. Cybersecurity

Data has become a central component of running a business in today’s business world. You use it to make important decisions about the strategies and action plans you need to move forward. This data comes with a huge responsibility: your employees and clients depend on you to protect and secure it. Any IT package must include network IT security services and cybersecurity.

3. Backup and recovery

Even with cybersecurity best practices, the risk remains for data breaches or other means of data loss or damage. Businesses must take backups seriously. You do not want to neglect the importance of this step in protecting your data. If anything negatively impacts the data, your backup will provide what you need to keep the business moving forward.

Make sure that the IT solutions package you get includes offsite backups and that they are regularly tested. That way, you will not be caught unaware if you end up calling upon the backup.

4. Cloud solutions

Cloud solutions have rapidly become popular options for companies because of their benefits. Specifically, users experience flexibility and improved security through the cloud. They can access their data and workflows remotely, allowing them to continue moving forward even if something keeps them from getting into the office. Companies also appreciate the ability to create improved business budgets with cloud services.

Look for a quality cloud solutions provider offering Azure support plans so your business can also take advantage of all the cloud has to offer.

Experience the benefits of outsourced IT with VersaTrust to see what the cloud can do for you.

5. Business phone services

If you have VOIP or cloud phones, it’s often a safe bet will also want your IT provider to manage them. If something goes wrong with your IT services and software, you want to have one vendor who can help you manage software updates, and patching and integration with the rest of your systems, rather than having to coordinate between two or more because of a separate VOIP provider.

6. IT consulting

Technology continues to change rapidly with new capabilities and expectations emerging all the time. A consulting component to your IT services gives you strategic guidance that evaluates your needs and company direction with different capabilities and available options. The outcome is a long-term vision of what will most benefit your organization and how to implement it.

7. Training

Remember, that to employ technology successfully, you not only need to choose between the different options, but you also need to incorporate it into your workflow and then train your employees. Beyond training for purposes of adoption, cybersecurity awareness training is critical to keeping your network secure. Over 80% of successful ransomware attacks start at the employee level.

Getting IT Support Should Not be a Hassle

The right IT services will help your business excel. The key is knowing whether the provider is going to live up to the expectations. Be clear in articulating what you think you need. Listen to what they recommend – and ask questions if you’re not confident or comfortable with their recommendations.

Be sure to ask potential IT service providers specific questions like:

  1. What is your process for handling support requests?
  2. How long is the average ticket response time?
  3. How long is the average ticket resolution time?
  4. What level of support will you provide if we get hit with ransomware or a phishing attack?
  5. How are you securing our network?
  6. How do you secure your network to ensure that hackers can’t access us through you?
  7. Are offsite backups included? If so, how often are they tested?

Without well-supported IT, you can’t do business. Make sure you have the support you need.

Want better IT Services? Contact VersaTrust. We’ve been helping Fort Worth businesses feel good about their IT Service for over 25 years.

What To Do When Your Outsourced IT Provider Isn’t Pulling Their Weight

Businesses rely heavily on outsourced IT. A lack of responsive and reliable IT support can bring operations to a halt, cause significant and costly downtime, cost an organization its customers, and a whole host of additional disastrous consequences. You owe it to your business, and to its bottom line, to ensure you have the best IT support partner in place.

Should someone else manage your tech?

10 Benefits of Outsourced IT Services

What Are Some Indicators That Your Outsourced IT Support Is Not Performing?

If you’re reading this, chances are you probably know there is trouble in paradise between you and your IT provider. As frustrating as it may be, you’ve likely already come to the conclusion that moving from constant troubleshooting with your IT company to finding a new one is the way to go for your organization. If you are still on the fence, however, here are some clear indicators that it is time for your organization to move on and find a better outsourced IT provider.

It takes them too long to respond

When technology goes down, minutes matter. Is your IT company adhering to the turnaround times as outlined in your service level agreement? When there is a major issue, how quickly does your outsourced IT provider respond?

And how about the day-to-day inquiries – what is the average response time on those less urgent, but still important, requests? Is it routinely taking more than one day to get a response? If so, this is a red flag.

Your IT provider should be quick to acknowledge all requests, take the opportunity to seek further clarification where needed, and advise on anticipated time until a resolution will be reached.

Your cybersecurity is bare bones

Cybersecurity is not an afterthought; it is absolutely critical to protecting your organization, its people, and its customers. Questions to consider when determining whether the cybersecurity support being provided by your outsourced IT provider is up to par include:

  • Are they using basic anti-virus solutions or multilayered solutions?
  • What firewall protection measures do they have in place?
  • How are they able to detect unusual activity?
  • What is the escalation process in the event of such activity?
  • Have they recommended multifactor authentication?
  • What security are they using for their own company?
  • What kind of employee training are they recommending?

They are not keeping pace with your business growth

This is not an uncommon problem. Sometimes a growing enterprise has a supplier that, while they may have been a great fit at an earlier stage, just isn’t equipped to deal with heightened growth-driven requirements.

Business growth will be stymied if you don’t have the right suppliers with the right expertise and bandwidth to deliver at your current level. Not to mention, they should be equipped to give proper strategic business recommendations that align with this growth.

Their support is reactive, not proactive

Technology, when used right, can streamline, facilitate heightened collaboration, increase profitability through automation and provide rich data-driven insights.

Your IT company should be proactively looking for tech solutions to your business problems. If they are simply troubleshooting problems, they’re doing your organization a disservice.

A reputable provider of managed IT in Fort Worth will take the time to truly understand your business, then explain why they recommend different IT services and give you a range of options without pressure or manipulation. For your organization to truly realize the high-impact value of an MSP, they need to be more than just a repair service.

This is what proactive managed IT looks like.

The Solution to Subpar Outsourced IT Support

It is a bit of a process to switch outsourced IT support providers, but it is well worth the effort. There is the existing contractual obligation to address. There is also the matter of selecting a new outsourced IT support provider – one that will not bring the same deficiencies to the table.

We provide better outsourced IT to Fort Worth

Look for a company that is passionate about technology and their customers

You deserve best-in-class support services from a company that specializes in cybersecurity. A company that has been the leading IT outsourced provider in Fort Worth for 25 years. Contact us today to get started.

Questions To Consider When Selecting an Outsourced IT Partner

Outsourced IT, also known as managed IT services, has become the go-to business practice for a number of businesses of all shapes and sizes. And with good reason. Working with a managed IT services firm has several compelling benefits:

  • Over half of businesses use a third-party support team
  • Of these, almost 80% feel positive about their third-party partners
  • The leading reason (for 70% of survey respondents) for outsourced IT is cost savings
  • Almost one quarter of small businesses outsource to increase efficiency in their business
  • IT outsourcing spending is expected to exceed $1.3 trillion by the end of next year

While the business case for working with an outsourced IT partner is airtight, not all outsourced IT partners are created equal, and it can be challenging to know if your organization is partnering with the right one. Here we share 5 questions to keep top of mind as you embark on your outsourced IT journey.

What is outsourced IT?

IT outsourcing is the practice of outsourcing some or all of your business technology to an external third-party expert, commonly referred to as a managed services provider (MSP), IT service provider, or IT consultant. Companies use IT outsourcing to reduce labor and business costs, fill service gaps, improve operational efficiencies, and to allow them to focus on the core aspects of their company. When used correctly, outsourcing is an effective cost-cutting strategy and can even give a company a competitive advantage.

5 Questions you should ask an outsourced IT provider

1. Can you choose what is included in your managed IT services agreement?

A: It depends on the provider. The standard managed services package should include things like help desk, basic maintenance, system updates, 24/7 monitoring, and remote IT support, but a wide range of additional services can be added as needed.

2. What additional support services should we outsource to an IT partner?

A: One of the primary reasons why companies move to an outsourced managed IT model is the need for more technical and cybersecurity expertise. With more need for cloud-based services and business communications systems like voice over IP (VoIP), it’s important to consider a company that has expertise in these areas as well.

3. What are some of the cybersecurity educational credentials that an MSP should have in order to ensure they are best qualified and up to speed?

A: Vulnerabilities and cyberthreats evolve quickly. It’s critical to have an IT provider with staff that has the right credentials. The Certified Information Systems Security Professional (CISSP) designation is widely considered as the gold standard of designations in the cybersecurity world. Other leading credentials include the Certified Information Security Manager (CISM) designation, Certified Information Systems Auditor (CISA), and CompTIA Security +. If your provider claims to provide cybersecurity services, you should expect they have employees with these credentials on staff.

4. What are some of the cloud solution factors to consider when working with an outsourced IT company?

A: There is no one-size-fits-all cloud solution. IT providers who make the assertion that there is likely do not have the cloud expertise to provide adequate service. Instead, an IT provider with cloud expertise will ask you about:

· Applications you use

· Bandwidth requirements

· Accessibility and security

· Business continuity and disaster recovery needs

5. What if my organization is unhappy with their current outsourced IT provider?

A: This happens. Sometimes there is a misalignment in expectations or the customer service level isn’t on par with what you need. Or perhaps you simply feel they don’t understand your business and are not the right MSP to support your longer-term organizational growth plans. If it’s time for a new outsourced IT provider, book a no-obligation review of your business systems.

Above all, your IT company should be a business partner in helping your organization achieve its goals. VersaTrust has been serving Texas-based businesses for over 25 years as a true IT partner. Contact us to learn more about the true value that the right outsourced IT partner can bring to your organization.

4 Types of Businesses that Outsourced IT is NOT Right For

Once your business earns annual revenue of $250,000, your data starts growing at a rate that might surprise you – and because of that growth, you may want to consider outsourced IT. According to a recent study from Devolutions, 52% of SMBs experienced a cyberattack in the past year, and many businesses were attacked more than once.

You can try to protect your company from cyberattacks on your own – or you can work with experts who have highly specialized knowledge of how to build the best cyber defense. Outsourced IT can help protect your business from cyberattacks, but it can also do much more.

What is Outsourced IT?

In 2019, the global market for outsourced IT services reached $85.6 billion. Many companies are choosing to outsource their IT – but what exactly does that mean?

Just like outsourced accounting, outsourced IT is the use of professional external providers to supply key services. Infrastructure, daily operations and security are covered under the umbrella of outsourced IT.

Infrastructure involves IT planning, design and procurement. Support services include behind-the-scenes work such as storage, back-up, data recovery, data security and network monitoring. Your internal team and your outsourced IT team will work together to develop a plan for the expected infrastructure lifespan. They’ll also design a plan for the replacement needs of all technology on the network over a period of time.

Managed IT services is another way to describe outsourced IT. At VersaTrust, we provide managed IT services that are proactive in their focus. Managed IT service providers supply a team of certified IT experts who ensure the performance of all your technology.

Enjoy Stress-Free Productivity with Outsourced IT from VersaTrust

Who is Outsourced IT Not Right For?

Some business leaders hesitate to outsource their IT – but not many. Take a look at who outsourced IT isn’t right for.

1. Businesses that want to invest time, money, and personnel into building an internal IT team.

Ninety-four percent of senior managers in technology said that finding skilled technology professionals is challenging. But if you have plenty of time, and your business has the budget to invest in hiring qualified IT professionals and retaining them, then you may not want to invest in outsourced IT.

The reality is, few businesses are in this position. In 2022, hiring managers are facing a shortage of talented professionals – so, even if you wanted to build your own IT team, you may not be able to.

An IT professional that an SMB hires may not be as experienced, competent or efficient as a current employee of an IT company. IT companies dedicate their resources to attracting and hiring the best talent.

When you outsource your IT to a managed IT services provider, you’ll have access to multiple IT professionals. Your projects and your problems will be handled more efficiently and with less disruption when you enlist the support of IT professionals with a wide range of expertise.

2. Businesses that want to invest in equipment/hardware/software

Sixty-four percent of SMB leaders surveyed by CompTIA said that technology (including both hardware and software) is a key factor in reaching their business goals. Making the right decisions about what equipment and what cloud services to invest in is just the beginning. Setting up and monitoring these systems takes time and expertise.

Business leaders who want to get their hands dirty in the nitty-gritty of technology, and who enjoy the process of researching cloud options, software, and setting up new machines, probably don’t want to outsource their IT.

But if you’re interested in spending your time and energy in other areas where your talents lie, then outsourcing your IT is the better option. Managed IT service providers give recommendations based on your specific business needs. You don’t have to spend your time or money doing it yourself – your managed IT services team will do It for you.

VersaTrust will help you achieve YOUR goals!

Contact us today for a free, no-obligation review of your business systems

3. Businesses that are always up to date with the latest cybersecurity threats

A University of Maryland study found that there is one hack attempt every 39 seconds on average, resulting in a total of 2,244 attacks a day. Can your SMB defend against this high rate of attack?

Constantly monitoring your network to ensure that your data is safe is one key best practice to prevent a successful cyberattack, whether it’s phishing, malware or ransomware. If you have the time to stay on top of the latest threats – and then to adjust your infrastructure to respond to them – then you may not want to outsource your IT.

On the other hand, an outsourced IT team can stay current on the latest tactics used by hackers while monitoring your network. You won’t need to wonder if your business is secured against threats, or if one of your IT systems will go down all of a sudden because of hackers. A managed service provider will bring peace of mind by taking these worries off your plate.

Most MSPs will work to make sure your business is secure, and an expert MSP will take a proactive approach to resolve any potential security issues before they affect your business.

4. Businesses that view IT as just an expense that needs to be cut

Some business leaders think of IT as just another expense – and one they want to cut down as much as possible. Leaders who do not value IT as a pathway to growth will not benefit from outsourced IT services.

Three key advantages of outsourcing IT are the proactive planning, hands-on support and prowess of the expert IT team. Business leaders who don’t see how IT can help them grow long-term won’t benefit from a relationship with a managed IT services provider. However, many business leaders see how tech tools can help their business adapt and grow in new ways, focusing on the long-term.

Defend Your Business Against the Cyberthreats of 2022 with the Help of the Experts at VersaTrust

Outsourced IT can help your business by providing highly skilled talent, the right hardware and software, expert cybersecurity and long-term strategies to leverage IT for your growth. When you partner with the experts to manage your IT, you’ll gain peace of mind knowing that you have everything covered. It’s almost impossible to do everything on your own. Outsourced IT can help.

Time for a New IT Company? Get help now