Businesses rely heavily on outsourced IT. A lack of responsive and reliable IT support can bring operations to a halt, cause significant and costly downtime, cost an organization its customers, and a whole host of additional disastrous consequences. You owe it to your business, and to its bottom line, to ensure you have the best IT support partner in place.
Should someone else manage your tech?
What Are Some Indicators That Your Outsourced IT Support Is Not Performing?
If you’re reading this, chances are you probably know there is trouble in paradise between you and your IT provider. As frustrating as it may be, you’ve likely already come to the conclusion that moving from constant troubleshooting with your IT company to finding a new one is the way to go for your organization. If you are still on the fence, however, here are some clear indicators that it is time for your organization to move on and find a better outsourced IT provider.
It takes them too long to respond
When technology goes down, minutes matter. Is your IT company adhering to the turnaround times as outlined in your service level agreement? When there is a major issue, how quickly does your outsourced IT provider respond?
And how about the day-to-day inquiries – what is the average response time on those less urgent, but still important, requests? Is it routinely taking more than one day to get a response? If so, this is a red flag.
Your IT provider should be quick to acknowledge all requests, take the opportunity to seek further clarification where needed, and advise on anticipated time until a resolution will be reached.
Your cybersecurity is bare bones
Cybersecurity is not an afterthought; it is absolutely critical to protecting your organization, its people, and its customers. Questions to consider when determining whether the cybersecurity support being provided by your outsourced IT provider is up to par include:
- Are they using basic anti-virus solutions or multilayered solutions?
- What firewall protection measures do they have in place?
- How are they able to detect unusual activity?
- What is the escalation process in the event of such activity?
- Have they recommended multifactor authentication?
- What security are they using for their own company?
- What kind of employee training are they recommending?
They are not keeping pace with your business growth
This is not an uncommon problem. Sometimes a growing enterprise has a supplier that, while they may have been a great fit at an earlier stage, just isn’t equipped to deal with heightened growth-driven requirements.
Business growth will be stymied if you don’t have the right suppliers with the right expertise and bandwidth to deliver at your current level. Not to mention, they should be equipped to give proper strategic business recommendations that align with this growth.
Their support is reactive, not proactive
Technology, when used right, can streamline, facilitate heightened collaboration, increase profitability through automation and provide rich data-driven insights.
Your IT company should be proactively looking for tech solutions to your business problems. If they are simply troubleshooting problems, they’re doing your organization a disservice.
A reputable provider of managed IT in Fort Worth will take the time to truly understand your business, then explain why they recommend different IT services and give you a range of options without pressure or manipulation. For your organization to truly realize the high-impact value of an MSP, they need to be more than just a repair service.
The Solution to Subpar Outsourced IT Support
It is a bit of a process to switch outsourced IT support providers, but it is well worth the effort. There is the existing contractual obligation to address. There is also the matter of selecting a new outsourced IT support provider – one that will not bring the same deficiencies to the table.
Look for a company that is passionate about technology and their customers
You deserve best-in-class support services from a company that specializes in cybersecurity. A company that has been the leading IT outsourced provider in Fort Worth for 25 years. Contact us today to get started.