When your employees seek your IT security staff’s help to fix their personal computer (PC) problems, it’s often perceived as a productive use of everyone’s time. After all, employees must have working computers and IT professionals are expected to resolve any technology issues. What doesn’t get acknowledged, however, is that instead of troubleshooting technical problems, your technology support staff could be spending their time on more productive tasks.
The fixes have mostly to do with individual rather than department- or company-wide computer problems that don’t necessarily benefit the entire company. The resulting amount is especially staggering for small- and medium-sized businesses (SMBs) whose limited resources are better off spent on business intelligence tools and other network security upgrades.
Profitable projects could also be set aside because of employees’ PC issues. For SMBs with one or two IT staff, this is especially detrimental to productivity and growth. They can easily increase their IT budgets, but if employees’ negligible computer issues keep occurring and systems keep crashing, hiring extra IT personnel won’t do much good.
Even if your small business has the resources to hire extra staff, the general shortage of cyber security skills also poses a problem. Ultimately, the solution shouldn’t always have to be increasing manpower, but rather maximizing existing resources.
Having experts proactively maintain your IT eliminates the need to solve recurring small issues and lets your staff find a better use for technology resources. If you need non-disruptive technology, call us today for advice.
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6310 Southwest Blvd
Suite 110
Fort Worth, Texas 76109
Fort Worth:
Phone: (817) 595-0111
Dallas:
Phone: (972) 528-0142
Hours:
8:00 a.m. - 5:00 p.m.
Monday - Friday