VoIP is the funny-sounding phone system that’s been around for over two decades. Though that may seem surprising, it actually makes sense, because that’s about how long the internet has been mainstream, and “Voice over Internet Protocol” needs internet in order to function. So what might the future hold for small-business telecom if these two technologies continue to advance in sync?
Before we check our VoIP crystal ball, we’d like to give you a quick rundown of what small- and medium-sized businesses get from a robust Voice-over-IP internet calling plan today:
Here’s a look at three ways we envision VoIP and internet coming together in the not-too-distant future.
A better solution, and the one that seems poised for preeminence in the future, is commonly referred to as “Hosted VoIP.” This translates to a “cloud phone system” that offers low upfront costs, lower maintenance costs, and the lowest hardware costs. Have you considered the potential for virtualization of your office environment?
Imagine if you could program a chatbot to engage interested customers through Facebook, “converse” with them via an automated Q&A session to find out their needs, and end by inviting them to connect with your CSR via video chat. A VoIP/CRM integration could easily handle it, bringing you that much closer to potential clients and closed deals.
The Internet of Things has the potential to coalesce with VoIP in many productivity-enhancing ways, such as by sending notifications from your calendar app to your VoIP interface; mobile-phone text messages can be programmed to drop into your VoIP mailbox; or GPS information can be used to automatically update employee statuses on their VoIP extensions.
So if you think your business would benefit from a cutting-edge VoIP solution, give us a call today, over the internet or otherwise.
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6310 Southwest Blvd
Suite 110
Fort Worth, Texas 76109
Fort Worth:
Phone: (817) 595-0111
Dallas:
Phone: (972) 528-0142
Hours:
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