Our Most Popular Managed Services

If you need help deciding what services are best for your business let us know.

VT Logo header logo wrap shape

VT Logo header logo wrap shape

Award-Winning Dallas-Fort Worth IT Services.

Questions? Call (817) 595-0111

inner banner overlay

VersaTrust Blog

VersaTrust has been serving the Texas area since 1997 , providing IT Support such as technical helpdesk support, computer support and consulting to small and medium-sized businesses.

Slow Computer? Increase your memory to boost computer Speeds

thumb_computer-memory

Sometimes when your workstation feels bogged down, a relatively cheap and simply hardware update can make a huge difference in performance. Adding more RAM (Random Access Memory, often just referred to as memory) can be a game changer for your bogged down PC.

0 Comments
Continue reading

Do VoIP-enabled offices even need handsets?

“Follow-me” features from VoIP vendors have revolutionized modern business telecommunications. Because internet-based phone solutions allow office workers to answer one phone number from multiple devices, companies can reduce costs and increase efficiency. But for all its certainties, VoIP may have you questioning one thing: Do you even need office phones any more?

Question #1: How often would employees answer work numbers from their mobile devices if you purchased desktop phones?

We’ve all been there, you see a great new feature and automatically jump to the conclusion that you don’t need legacy technology. Just because call-forwarding and follow-me features are convenient, doesn’t mean you should use them exclusively. If employees would use desktop phones for more than half of their calls, you probably don’t want to skimp on handsets.

Question #2: Do your employees ever take calls from their personal numbers?

If employees are already handing out personal numbers to customers and clients, the transition to taking work calls on their mobile device is far more likely to go smoothly. If not, you need to clarify what’s expected of employees during off hours before making the decision to go 100% mobile.

Question #3: How much texting, emailing, and messaging do employees do from their personal mobile devices?

Similar to question #2, how much business is already taking place on mobile devices will play a big factor in transitioning to a mobile environment. If your team is taking calls at their desk, but sending the majority of their text-based correspondence from mobile devices, getting rid of desktop phones may actually be a more streamlined approach.

Question #4: Do you want employees to focus on desktop integrations during calls?

Don’t forget about the profitable ways you can integrate a desktop phone with customer relationship management software, productivity tools, and call tracking. Most of these won’t be nearly as effective when 100% of calls are taken from a mobile device.

Question #5: Does your company have a mobile device management system in place?

Unless your organization already has a full-fledged BYOD plan, it’s not prepared for the onslaught of security risks associated with connecting your business data to your employees’ personal devices. In an all-mobile environment, every single employee device would need to be set up with a personal profile and a work profile to keep the two data streams separate and secure.

Question #6: What are employee experiences with call quality on mobile devices?

Preconceived notions from employees about VoIP call quality can play a tremendous part in a mobile device transition. If employee devices are older, run-down devices, there may be problems with getting the most out of your VoIP solution. And even if your organization is providing the mobile devices, employees may still be looking to complain to colleagues, and even customers, about the “reduction” in call quality -- even if there’s none to speak of.

The sexiest answer isn’t always the right one when it comes to technology. Going all-in on a mobile call strategy may sound great as a headline, but it’s not a project to be taken lightly. However, if it still sounds worth it you, we’re the team to make it happen. Contact us today to get started.

Published with permission from TechAdvisory.org. Source.

Continue reading

What makes Google Pixel so special?

This year, Google announced its grand entry into a market largely dominated by major companies like Samsung and Apple with the production of its first smartphone -- the Google Pixel. Although it sports a design similar to the iPhone, Google is planning to offer distinct features that will enhance the user experience. What are they, and will they make Google Pixel stand out from other smartphones?

A fantastic smartphone cameraWhen purchasing a smartphone, a good camera is one of the must-haves. And in this area, Google Pixel does not disappoint, as it has one of the best smartphone cameras on the market. With a 12.3-megapixel rear camera, the Google Pixel can capture high-quality photos in both bright and poorly-lit environments. For selfie enthusiasts, Google’s smartphone also sports an 8-megapixel front camera, which is much more powerful than the iPhone 7’s.

Long battery lifeDue to the complex programs that run on them, many smartphones are unable to offer long battery life. But this isn’t a problem with the Google smartphone. The Google Pixel can last for as long as 13 hours with extended internet use. What’s more, just a short time charging yields hours of potential use. Experts say that with only 15 minutes of plug-in time, the phone will operate for up to 7 hours.

Robust specsOne of the weaknesses of Microsoft’s smartphone was its mediocre specifications compared to other handheld devices at the time. Pixel users will find no problems here. To compete with the iPhone, Google Pixel is starting strong with a 1080p screen, 1.6GHz quad processor, 4GB of RAM, and a minimum of 32GB of storage space. Additionally, because it runs with the Android operating system, Pixel can comfortably outperform many other smartphone models.

As for its design, the device looks a lot like the iPhone, but comes in three distinct colors amusingly named “really blue,” “very silver,” and “quite black.” Learning from the missteps of previous companies’ smartphone efforts, Google Pixel has focused on borrowing only the successful elements of prominent smartphone developers to ensure a bit of market share from the beginning.

One of the best contenders in the marketApple and Samsung phones may still be the cream of the crop, but Google’s entry is quickly catching up. With pricing in line with the iPhone 7 (USD$649), Google is certainly confident in its hardware. We suppose only time will tell whether Google has reached a smartphone breakthrough or if it will flop like so many companies before them.

Want to stay up to date with the the latest Google developments? Contact us today and we’ll bring you up to speed.

Published with permission from TechAdvisory.org. Source.

0 Comments
Continue reading

Enterprise level virtualization for clients

The word ‘Community’ is derived from the Latin term communitas meaning ‘things shared by many or all’, which hints at our innate desire to connect with others. With the Internet being such a powerful medium, connecting people regardless of their locations has never been easier. Imagine thousands and thousands of people that are genuinely interested in what your company does -- that level of attention would not only propel but possibly skyrocket your business to heights you didn’t think possible. But before running, we must first walk. Here are five tips for building an online community for your business:

Make sure your customers are passionate

The number one rule of online community is that it should be a place where like-minded people are genuinely interested in your brand and are able to engage, if that’s not the case, it won’t be any different from throwing a party that everyone ignored. Make sure you have brand appeal, pick up on vibes your customers are giving off and figure out what they really want. The size of your online community isn’t what’s important, customer’s annual revenue and genuine passion for your products play a much bigger role.

Loosen the reins

It’s an undeniable fact that you have put copious amounts of time and energy into building and managing your business - so you can’t help but develop an attachment to it. What business owners have to realize is that your company really belongs to your users. This is a difficult obstacle to overcome, but when you are still clinging on for dear life and discouraging open discussion, you’ve basically shot yourself in the foot. Several times.

Another rule to follow is NEVER delete a post (unless it’s spam), under no circumstances would you want to hide negative feedback. Online communities might be the reality check you’ve been looking for, so accept honest feedback with open arms.

Create a rich experience

Thriving communities are the ones that engage in numerous activities, the same can be said for online communities as well. An example to help put things in perspective is bird watching. Let's say one community only has support forums dedicated to basic subjects whereas the other community offers a feature request area that allow customers to give their thoughts on what they want to see next as well as a visual library on local species. Ensure that there’s always something for your community to do.

Invest in infrastructure

Dedicated team members and the right software are essential components required in taking on an online community - don’t pinch any pennies here. Growing the team and utilizing suitable tech resources are necessary steps that (although nerve-wracking) need to be taken. Entice customers further by tying up all the technological loose ends, make it easy-to-use and devoid of downtime.

Don’t stress over measurements

We live in a time where numbers hold immeasurable power and people expect dashboards to show trending activity constantly. It’s a fact that measuring the ROI of an online community is like trying to find a needle in a haystack. There is one way of measuring your community’s value, not with a measuring tape, but by looking at the number of posts.

If you're aiming to establish higher brand credibility, corporate integrity and customer loyalty but aren’t exactly sure how to go about it, just give us a call! We’ll help you with any questions you may have about building an online community for your business.

Published with permission from TechAdvisory.org. Source.

0 Comments
Continue reading

A guide to virtualization and licensing

Software licensing has been a thorn in everybody’s side for as long as we can remember. It’s no surprise that as software begins to help us to consolidate and combine pieces of hardware through virtualization, we’re confronted with this problem yet again. SMBs are often unfortunate victims of licensing models that favor individual or enterprise purchasing, without enough options in between. Why don’t we delve a little deeper to see how your business can tackle virtualization while taking this legal necessity into consideration ?

Why are licenses an issue?

Virtualization is a complex topic, so let’s have a quick review. Most people are starting to work the concept of cloud storage into their everyday lives. Think of virtualization as a cloud where your server(s) store their hardware capabilities and your network computers can pull from that cloud as needed.

In this scenario, let’s assume employee A and employee B have two identical desktop computers with barebones hardware. Employee A needs to perform some basic text editing while employee B needs an in-depth scan of your client database. With the right infrastructure management, both employees will connect to your business’ server for the necessary physical processing power and server-hosted software. That means employee A will request the appropriate amount of processing power to edit text (which is likely very little) from the server, while employee B requests a much larger chunk of RAM, processing and harddrive space for scanning the database.

Understand so far? Because it gets really tricky when we start asking how many licenses are required for the server-hosted software. Licensing models were originally based on the number of physical hard drives with installed copies. However, in a virtualized environment that’s not an accurate reflection of usage. Using the most recent platforms, administrators can divide up their CPU into as many virtual machines as the SMB requires.

What do current virtualized licensing models look like?

Sadly, the virtualization and software industries are still deciding what’s the best way to move forward. The very vendors that sell the software required to manage the creation of virtual machines and segmentation of your server disagree about which model to use.

The company behind the popular VMware software has switched to a per-virtual-machine model after a huge response from customers, while other powerhouse vendors like Oracle and Microsoft have stuck with the per-CPU-core model that is based on server hardware capacity.

In any software selection process there is almost always the option of open source software. Under the open source model there are no licenses and usage is free, and just last month, AT&T committed to virtualizing 75 percent of its office under the OpenStack cloud computing platform by 2020.

What should I do?

In the end, software license considerations and total cost of ownership calculations should be a huge factor in how you plan to virtualize your SMB. When discussing the possibility of an infrastructure migration with your IT services provider, make sure to ask about the advantages and disadvantages of different virtualization platforms compared with their licensing models. You may find that paying more for hardware-based models is worth it, or that open source platforms provide you with everything you need.

No matter which platform you choose, remember to list every piece of licensed software in your office. Find out which licenses you can keep, which ones you’ll need to update and most importantly what the license migration will cost you in the short and long run.

This might seem like too much to handle at first. The process of virtualizing your SMB alone is enough to have you reaching for the aspirin. By contacting us you can avoid the headache entirely; we’ll walk you through all of the steps necessary to guide your organization through this next step in modernizing your business model.

Published with permission from TechAdvisory.org. Source.

0 Comments
Continue reading

Google Slides Q&A goes interactive

Slideshow presentations are only as good as the tools used to create them. With Google’s recent update to its Slides software, that baseline just got a huge boost. One of the biggest advantages of Google’s Drive software suite are the cloud-based features, and with the newest update to the Slides program you can explore a whole new way to interact with your audience. Keep reading to find out just how great this new feature is.

What is Google Slides?

Google Slides is a free web-based presentation creator. You can create, edit, store and share slideshows via Google’s Drive client that allows for live collaboration and presenting across the internet. Although Slides is most functional when using online desktops, offline and mobile functionality have made it a formidable competitor to more expensive software from Microsoft.

With the most recent update, your mouse cursor even doubles as a presentation laser pointer!

Enabling the Q&A Feature

Earlier this month, Google added an important feature that allows presenters to interact with their audience via their mobile devices. To enable it, click the arrow directly next to the Present button in the upper left corner of the slideshow editor. Next, click the drop-down item marked “Presenter View”. After that you should have two windows open, one that displays your presentation in your original web browser and a smaller “Presenter” that displays a number of options. In the bottom of the "Presenter" screen there should be a Start New button for a Q&A session. If you’re a Google for Education or Google for Business user, you’ll have the option to restrict who can ask questions via the presenter window.

Getting the audience involved

After enabling the Q&A tool, a short and easy-to-type link will be shown at the top of every displayed slide. Audience members can navigate to this page in order to submit questions.

Audience members who open the page will see a simple screen with an “Ask a question…” dialogue on their mobile device. Loading the site will consider them an anonymous user unless they log into a Google account. If they’re logged in, their picture and name will be associated with any submitted questions. However, self-conscious members have the option to abstain from signing in, or they can check the “ask anonymously” box when submitting their question.

Answering participant questions

After a question has been submitted, it will be displayed in both the presenter window you have open, and the communal window displayed on the audience’s mobile site. This gives them the option to upvote or downvote questions submitted by other viewers. When you see a question you want to address, or has too many upvotes to ignore, you can click the Present button in your presenter window and the question will be displayed alongside the author as a new slide. Clicking Hide will take you back to the last slide to continue the rest of the presentation as normal.

If you’re running a presentation with a particularly large number of participants, ask anyone submitting a question to include their email address. The Q&A history can be reviewed under the Tools menu for following up with answers afterwards.

Keeping a presentation interesting and engaging could mean the difference between acquiring a new client and converting your conference room into a place for audience naps. Efficient use of Google Drive software can reinvigorate your collaboration and presentation workflows. Contact us for advice on all things Google in your office!

Published with permission from TechAdvisory.org. Source.

0 Comments
Continue reading

How you can benefit from virtualization

Whether it’s to backup your servers, upgrade your hardware or move towards a full-blown cloud based system, virtualization has become a popular solution for many companies. While the term virtualization has increasingly become a cost-effective strategy for many businesses, is it the right one for you? Here are some advantages to deploying a virtual system to your company plus some factors you should consider before making the final decision.

The advantages

Virtualization provides your company with plenty of cost-effective benefits. Probably the first and largest advantage virtualization brings is the fact that you won’t have to buy more hardware to supplement your company’s needs. Basically, by consolidating your physical servers, there won’t be a need to maintain and update unnecessary hardware in the workplace. This means less time and money is spent on maintaining and running your servers as well as spending too much time on desk side support.

With virtual machines, backing up your entire data center has never been easier. This is because these virtual machines have the ability to take up-to-date snapshots of your servers and simply redeploy them seamlessly to another device. Unlike physical servers, where you have to create backups of your server and current data, virtual backups essentially cut the waiting time for server reboots.

This also eliminates the worry of accidentally losing files. Should disaster strike your physical servers, you can easily migrate your virtual machines to another device and keep working as if the incident never really happened.

Additionally, opting for virtualization allows your company to have a higher degree of technological versatility because virtual machines have the added flexibility to run on different platforms, servers and hardware. Meaning you won’t be tied down by a single IT provider. What’s nice about virtual machines is that your company now has the freedom to upgrade hardware without long server downtimes and even have the ability to use thin clients in the workplace.

Finally, utilizing virtualization solutions puts your business in a good position to easily migrate to a prolific cloud environment.

Factors to consider

With seemingly no disadvantages to virtualization you’re probably getting ready to set-up some virtual machines. But before you start virtualizing your business, here are some things you should consider first:
  • Initial costs to set up your network’s hardware and software still exist, so make sure you thoroughly check the services and devices that your company needs before moving forward.
  • Note that virtualization is an effective solution when you start having 5-7 servers running in your workplace. Usually 10-15 servers is the optimal number when you’ll start seeing a return on your investment. If you have less servers than the ones suggested above, then it’s probably best to opt for a different IT solution.
  • It’s important to consider your staff’s skills and experience with technology before switching over to virtualized systems. Do they need training? How can you help them transition quickly into the proposed infrastructure?
  • Will your business have enough storage capacity? As a general rule, you should set aside 30-40 GB per user.
  • Think about setting up failovers to ensure the security of your virtual system.
  • Some applications are not usually compatible with virtualization such as mobile, media-rich and some security apps. So if your employees tend to use these types of software it would probably be best to deploy a smaller scale virtualization solution.
  • Pay attention to the conditions of your software license. Installing some applications to several computers could lead to increased costs.
Overall, the increased flexibility and reduced cost that a virtualized system offers for your IT infrastructure is well worth the effort. While there are initial challenges to worry about when it comes to implementing virtual machines into the workplace, this is a step many small businesses consider to remedy their outdated IT ills. Contact us today to find out if virtualization solutions are for you.
Published with permission from TechAdvisory.org. Source.

0 Comments
Continue reading